To view the presentation materials for this session, please visit: https://dynamicscon.com/presentation-…
Improvement can get a little less continuous without the right input. Are you struggling to understand the needs of your customers, vendors, partners, employees, shareholders, donors, or anyone else with a stake in your business? The piece you might be missing is their direct feedback, and one of the best ways to collect it is with surveys.
Microsoft Customer Voice is a new survey-building and delivery solution built into the Microsoft Dataverse. You can use the data you already have to:
- Build sophisticated segments of survey recipients, so you hear from the people that matter most.
- Personalize surveys and email templates, so the survey feels individualized to the respondent.
- Visualize your data in Power BI.
- Act on the responses you receive automatically with Power Automate.
Join this session to see a step-by-step process for connecting Customer Voice with Power Automate, and how you can then use that data in Power BI.
We’ll cover:
- How to send out surveys when specific triggers are met.
- How to build a flow that triggers when a survey response comes in responds based on the answers.
- How to get to your survey data in Power BI.
Presented by Keith Sayer